Privacy Policy

1. Who We Are

Decor ("we", "us", "our") is a handyman and home renovation business based in Brentwood, Essex, UK. We are the data controller for the personal information we collect through this website.

Contact: [email protected]
Phone: +44 7749 247465

2. What Data We Collect

We collect personal information that you voluntarily provide when using our contact form:

• Full name
• Email address
• Phone number (optional)
• Service type you are enquiring about
• Message content describing your project

We do not collect any data through tracking cookies or analytics tools.

3. How We Use Your Data

We use the personal information you provide solely for the following purposes:

• To respond to your enquiry and provide a quote for our services
• To arrange and carry out the requested services
• To communicate with you about your project

The legal basis for processing your data is legitimate interest (responding to your enquiry and providing our services) and, where applicable, contract performance (fulfilling a service agreement).

4. How We Share Your Data

We do not sell, rent, or trade your personal information with third parties. Your data may be processed by:

• Resend — our email delivery service provider, used to send form submissions to us. Resend processes data in accordance with their own privacy policy.

5. Data Retention

We retain your personal data only for as long as necessary to respond to your enquiry and provide our services. Contact form data is typically retained for up to 12 months after your last interaction with us, unless a longer retention is required for legal purposes.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access — request a copy of your personal data
• Right to Rectification — request correction of inaccurate data
• Right to Erasure — request deletion of your data
• Right to Restrict Processing — request that we limit how we use your data
• Right to Object — object to our processing of your data
• Right to Data Portability — receive your data in a structured format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

7. Cookies

This website uses only essential cookies required for the site to function properly (such as storing your cookie consent preference). We do not use any tracking, analytics, or advertising cookies.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact & Complaints

If you have questions about this privacy policy or wish to make a complaint, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.